TEC & Excelsior Training

EARLY REGISTRATION = $580 (expires 3 weeks before start of class)

REGULAR PRICE = $650

PRE-REGISTRATION REQUIRED - WALK-INS MAY BE ACCEPTED IF SPACE IS AVAILABLE. PRICE IS $850

Attendees will develop the aptitude and muscle memory needed to master a proven call handling process that will help them book more calls and wow more customers over the phone. They will also learn how to promote and sell service agreements on inbound and outbound calls which could quite possibly double dealer service agreement sales overnight! This is a call handling competency that can change company culture inside the office, not to mention dealer sales.  It is a “must attend” for anyone who answers the phone in your office! 

Outcomes:

- Develop the competency and muscle memory necessary to effectively follow PSP’s proven call handling process.

- Increase sensitivity to customer’s needs by developing listening skills and emotional intelligence.

- Improve confidence with an acquired ability to control the direction and outcome of each call.

- Internalize a proven process that increases more booked calls and WOWs more customers over the phone.

- Improve service agreement closes over the phone.

If competency, need sensitivity, confidence, higher SA close rates and increased calls are the outcomes you want to see from your CSR’s, enroll in this class today!

This classes qualifies for 8 "FAD Factory" hours for the dealer.

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CANCELLATION POLICY - To cancel out of a class, please email ryan.hoger@tecmungo.com with your name and the date of the class.  Refunds are available (with a 15% processing fee) up to 72 hours before the start of class.  You may also substitute a student from the same company (without penalty) at any time.